App support
Account, scan, capture, collection, credit, or purchase issues.
support@animaldex.appContact
Contact AnimalDex
Need help with the app, want to report a bug, or have an idea? Send the right details so we can help efficiently.
Report a bug
Tell us what happened and how to reproduce it.
support@animaldex.appRequest a feature
Describe your idea and the problem it would solve.
support@animaldex.appThe fastest way to get help
Email us directly. Do not include passwords, verification codes, or complete payment information.
Support email
support@animaldex.appInclude these details
- Your AnimalDex username and account email when relevant
- Device model, operating-system version, and app version
- The steps you took before the issue occurred
- Capture or purchase time when relevant
- A screenshot that does not expose sensitive information