AnimalDex Support

AnimalDex is an animal scanner, field guide, and wildlife collection app. It uses AI to identify animals from live captures, then turns discoveries into species profiles, collectible cards, and collection progress.

Open the scanner, photograph an animal with the in-app camera, confirm the capture, and wait for analysis. AnimalDex identifies the animal, grades that specific capture, and adds the result to your collection.

You can start free with starter credits. Additional free credits may come from missions, referrals, and first-time wild species captures. Credit packs and AnimalDex Pro are available for people who want more scanning and field-guide access.

AnimalDex is available from the App Store and Google Play. Features and purchase controls may differ slightly by platform.

An account is required to save captures, credits, collection progress, purchases, and community activity across sessions.

Tap the scan action, allow camera and location access, frame the animal clearly, and take a photo or supported loop. Review the result and choose the confirmation button to submit it for analysis.

No. AnimalDex currently uses its in-app camera for animal captures. This keeps collection entries tied to in-the-moment sightings and supports authenticity checks.

Analysis can take a few minutes depending on image quality, network connection, and service demand. Keep the app connected and check the capture again. If it remains stuck, restart the app and contact support with the capture time and app version.

Camera access is required to create a live capture. Location provides habitat and sighting context, such as approximate area and wild-versus-urban context, which can improve analysis and collection records.

You can scan wild animals, pets, zoo animals, and farm animals. AnimalDex also identifies insects. Plants are outside the app's animal-identification focus.

Accuracy depends on lighting, focus, angle, visible body features, and how similar the animal is to related species. The confidence value indicates how certain the analysis is, but no AI identification is perfect.

Retake the photo with better lighting and more of the animal visible, or use re-analysis on the capture. If the result remains wrong, email support with the capture details so the issue can be reviewed.

Yes, but rare, juvenile, hybrid, or visually similar species can be harder to identify. Treat low-confidence results as a starting point and compare them with trusted field references.

No. AnimalDex is designed for learning and discovery. Results may be imperfect and must not be used for safety-critical wildlife, medical, handling, or edibility decisions. Keep a safe distance and follow local guidance.

A successfully analyzed capture is added to your collection automatically. Open the Album or collection area to view its card and field-guide details.

The species exists in the AnimalDex field guide, but your account has not yet recorded a successful live capture of it.

Rarity describes how unusual a species or sighting context is. A grade is a 1–10 quality score for that specific capture, based on factors such as clarity, framing, identification confidence, visible detail, and context. It is not the animal's power tier.

Yes. Separate captures can have different grades, context, media, and collection value. Repeated easy comparison wins are capped so collection quality remains important.

Some card actions use credits, including deeper analysis and supported stat training or health restoration. The options available are shown on the relevant capture.

Credits are AnimalDex's in-app balance. A scan, re-analysis, or deeper field-guide unlock on an individual card uses 1 credit. Other actions show their credit cost before confirmation.

A successfully completed paid analysis uses its stated credit cost. If AnimalDex charges a scan credit and the analysis then fails, the backend returns that analysis charge to your balance.

Sign in to the AnimalDex account you used for the purchase, open Credits & Unlocks, and choose Restore Purchases. Also make sure the device is signed in to the same App Store or Google Play account used originally.

AnimalDex Pro includes unlimited scans and re-analysis plus expanded field-guide details on cards. The current purchase screen lists the exact entitlement before you subscribe.

Use email and password or the platform sign-in option shown by the app. On iOS, Sign in with Apple is supported.

Choose the password-reset option on the sign-in screen and follow the link sent to your account email. Accounts created only with Sign in with Apple do not use an AnimalDex password.

Contact support with your AnimalDex username, the email associated with the account if known, sign-in method, device platform, and the approximate date you last had access. Never send your password.

Email changes are not currently self-service in every sign-in flow. Contact support from the email connected to the account so ownership and available options can be reviewed.

AnimalDex processes account and profile details, uploaded capture media and analysis, location context when enabled, app activity, purchases, and device diagnostics needed to run and secure the service. See the Privacy Policy for the complete description.

Capture media and related metadata may be stored securely to provide your collection, analysis, sharing, and community features. You can delete individual captures in the app.

Location can provide approximate sighting, habitat, and environmental context for analysis and collection records. Public or shared captures may expose related context as described in the Privacy Policy.

AnimalDex is not intended for children under 13. If you believe a child under 13 submitted personal information, contact support for review.

Open your device settings and allow AnimalDex to use the camera. On iOS, also allow Location While Using the App for live scans. Close and reopen AnimalDex after changing permissions.

Check your connection, turn off any restrictive VPN or data-saving mode temporarily, and retry on a stable network. Keep AnimalDex open while the upload begins.

Wait a few minutes, then refresh the collection or restart the app. Do not repeatedly submit the same capture. If it remains stuck, contact support with the time of capture and your app version.

Install the latest AnimalDex and operating-system updates, restart the device, and try again. If the issue continues, send support your device model, OS version, app version, and the steps immediately before the crash.

Check that location services are enabled and AnimalDex has permission while the app is in use. Approximate device location and environmental labeling can vary, especially indoors or with weak GPS reception.

Scanning, analysis, account sync, and most collection updates need an internet connection. Reconnect to Wi-Fi or mobile data and retry.