Troubleshooting
The camera will not open.
Open your device settings and allow AnimalDex to use the camera.
Updated August 30, 2026
Open your device settings and allow AnimalDex to use the camera. On iOS, also allow Location While Using the App for live scans. Close and reopen AnimalDex after changing permissions.
Did this help?
Be the first to rate this article.
Still stuck?
Message our team in the official AnimalDex Support chat — real humans, not a bot.